Question 1

What types of appliances do you repair?

Accepted Answer

We repair a wide range of household appliances, including refrigerators, ovens, dishwashers, washers, dryers, microwaves, and more. If you’re unsure if we can fix your appliance, please contact us!

Question 2

Do you provide any warranties on repairs?

Accepted Answer

Yes, we provide a 90-day warranty on parts and a 30-day warranty on labor. For refrigerator sealed system repairs, we offer an extended warranty of up to one year. If any issues arise within these periods, we’ll come back at no additional cost.

Question 3

Are there any discounts available?

Accepted Answer

Yes, we offer discounts for First-Time Customers ($25 OFF), Senior Citizens ($30 OFF), Military/Veterans ($30 OFF), and for Online Bookings ($20 OFF). One discount per service applies.

Question 4

Do you require a card on file?

Accepted Answer

Yes, we require a card on file for efficiency, payment security, and cancellation protection. It also helps us streamline repeat customer service.

Question 5

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, if plans change, contact us as soon as possible to avoid potential cancellation fees. We’re happy to reschedule or cancel your appointment if notified in advance.

Question 6

How do I book an appointment?

Accepted Answer

You can book through our website, call us directly, or use our online booking system. Booking online also qualifies you for a $20 discount!

Question 7

What is the cost of your service fee?

Accepted Answer

Our service call fee varies by zip code. Please call us to check the exact fee for your area. After diagnosing the problem, we’ll provide a detailed estimate for any additional repair costs.

Question 8

Can I purchase parts directly from you?

Accepted Answer

No, we don’t sell parts directly. However, we’re happy to assist you with repairs and provide guidance on where you might find the parts you need.

Question 9

What if my appliance can’t be repaired?

Accepted Answer

If repair isn’t possible, we’ll advise whether replacement is the best option and may offer a buy-back option on certain appliances.

Question 10

Are your technicians certified and insured?

Accepted Answer

Yes, all our technicians are certified, trained, and insured to handle appliance repairs safely and effectively.

Question 11

How long will the repair take?

Accepted Answer

Repair times vary, but our technician will provide an estimated timeframe after diagnosing the issue.

Question 12

Do you repair commercial appliances?

Accepted Answer

Yes, we provide repair services for both residential and commercial appliances. Contact us for more details on how we can assist with your business’s needs.

Question 13

Can I trust my appliance will be safe during repair?

Accepted Answer

Absolutely. Our technicians take precautions to ensure all appliances are handled carefully, and we’re insured for added peace of mind.

Question 14

Will I be charged if the appliance cannot be fixed?

Accepted Answer

You will only be charged for the diagnostic fee. We’ll let you know if repair isn’t feasible before proceeding with any charges beyond that.

Question 15

Do you repair older or discontinued models?

Accepted Answer

Yes, we repair many older and discontinued models. However, availability of parts may affect whether we can complete the repair.

Question 16

Do you offer same-day or emergency repair services?

Accepted Answer

Yes, we strive to offer same-day service whenever possible. For urgent repairs, please call us to check availability.

Question 17

Do I need to be home during the repair?

Accepted Answer

While we prefer the homeowner to be present, we can arrange to complete repairs in your absence if a card is on file and specific instructions are provided.

Question 18

How can I pay for the service?

Accepted Answer

We accept all major credit cards, including MasterCard, Visa, Discover, and American Express, as well as checks and cash. Choose the payment method that’s most convenient for you!

Question 19

Will the technician call me before arrival?

Accepted Answer

Yes, our technicians typically call 15-30 minutes before arrival to confirm availability.

Question 20

How do I know if my appliance needs repair or replacement?

Accepted Answer

Our technician will provide an honest assessment after diagnosing the issue, helping you decide whether to repair or replace your appliance. Most of the time, repair is much more affordable than a full replacement, allowing you to get the most out of your existing appliance.

Question 21

What is your cancellation policy?

Accepted Answer

Cancellations made within 2 hours of the appointment time may incur a cancellation fee. Please call us to avoid this charge.

Question 22

How often should I have my appliances serviced?

Accepted Answer

We recommend annual maintenance for major appliances like refrigerators, dryers, and dishwashers to keep them running efficiently.

Question 23

Can I get an estimate over the phone?

Accepted Answer

While we can provide general pricing information, an in-person diagnostic is necessary to provide an accurate estimate.